The Rationale Behind Eliminating Negative Feedback
From “eBay Bans Sellers from Leaving Negative Feedback for Buyers” at Auctionbytes;
“eBay said the current system prevents buyers from leaving honest Feedback as they fear retaliation from the sellers if they leave a negative. ‘This makes it hard for buyers to distinguish between sellers while making bidding or buying decisions. In addition, when buyers receive negative Feedback, they reduce their activity in the marketplace, which in-turn harms all sellers.’”
eBay’s rationale for the changes are:
One, Buyers will be more honest when they leave Feedback since they will not fear retaliatory negative Feedback.
Two, Buyers will bid more and higher since their trust in the Feedback system and the sellers will increase.
Three, Our best performing sellers will be able to differentiate themselves from all other sellers and increase the amount of business they receive as buyers gravitate towards them.
Four, Sellers will leave Feedback upon payment more often in order to increase their chance of receiving positive Feedback.
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Now, maybe its just me and I missed something in over thirty years of dealing with the public face to face in a sellers’/buyers’ situation, but the single, loudest method a buyer had to exclaim their dislike of a seller was to -
LEAVE AND NEVER COME BACK!
That was always their preferred method of expressing their dislike of… you! Even while they were out there speaking (true or untrue) volumes of spewage about you, the one thing they’d never do again was darken your door once more. Granted, they were doing everything they could to influence as many others as they could to see things their way, but they could (and still can) do that from whatever distance they felt comfortable.
I suppose what my thoughts really are might be “why have this feedback system at all?” Is it really necessary if it doesn’t work both ways? The buyer can speak his/her mind by walking and the seller can learn, pick up the pieces, improve and move on. Just like reality…
Observation: Reading through some of the threads in the community forums and the links offered there, it appears, to me, that two things are noticeable. One - the smaller sellers seemed trapped and aren’t willing or able to move or extract themselves. Two - yes, it sure feels like the eBay powers are bringing this around to much more of a brick and mortar type deal where the power sellers are the bread and butter.
Lastly, this feels like more of a “bone-toss” than anything substantive;
“While this will be highly controversial, sellers may be pleased at one part of the changes: eBay will remove Negative and Neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process (deadbeats). Negative or neutral Feedback left by currently suspended members will be removed in late May/June. eBay is also increasing the number of buyers a seller can block from 1000 to 5000.”
But that’s simply mpo.
Tags: eBay, eBay Boycott, , eBay Raises Fees, eBay sellers uniteRelated Stories
POSTED IN: Web Happenings, Web News
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