January 4th, 2008
Why Is Good Customer Service Lost On Most?
Joe Nocera speaks eloquently of Amazon.com’s growth and success in his article “Put Buyers First? What A Concept” and I couldn’t agree more with this;
“I couldn’t help wondering if maybe there wasn’t something else at play here (other than margin obsession), something Wall Street never seems to take very seriously. Maybe, just maybe, taking care […]
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